af99 FAQ

In most cases, deposited funds are credited to your account within a few minutes. If it takes more than 15 minutes, note the transaction reference number from your bKash, Nagad, or Rocket app and contact our live chat support with that number. Having a screenshot will speed up the process.

Go to the af99 deposit page and select Nagad as your payment method. Send money using "Send Money" from the Nagad app to the merchant number shown. The minimum deposit amount is ৳500. Once the transaction is complete, enter the transaction ID in the deposit form and confirm — your balance will be updated shortly.

af99 does not charge any deposit fee. However, your mobile banking provider — bKash, Nagad, or Rocket — may apply their own "Send Money" charges separately. Bank transfer fees set by your bank may also apply. So check your payment app's fee structure before deciding on a deposit amount.

af99 currently supports four payment methods: bKash, Nagad, Rocket, and bank transfer (major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳500 for all methods.

When depositing with bKash, always use the merchant number designated by af99, which will be shown on the deposit page. Funds sent to the wrong number may be difficult to recover. After sending, save the transaction ID and fill in the deposit form correctly. If you make repeated transactions from the same number, the mobile banking operator may temporarily impose restrictions.

Withdrawal requests from af99 are generally processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳500. This limit applies to all methods — bKash, Nagad, Rocket, and bank transfer. Before submitting a withdrawal request, make sure your wagering requirements have been met.

The minimum and maximum betting limits on live dealer tables are set individually for each table and are shown on screen before the game starts. Generally, low-limit tables are for newer players and high-limit tables are for experienced ones. When you enter the live lobby, you can choose a table that suits your budget.

Yes, af99's live casino is fully mobile-friendly. You can play directly from any modern browser on a smartphone or tablet — no separate app download is needed. Keep a stable internet connection for a good experience, as a live video stream runs continuously.

In live dealer games, a real human dealer runs the game from a studio and that footage is delivered to your screen via a live video stream. You place bets on screen, the dealer deals cards or spins the wheel, and results are visible immediately. It gives a more realistic feel than a standard RNG game.

Yes, Teen Patti and Andar Bahar are available in af99's live lobby. In Teen Patti, each player receives three cards and the highest-ranking hand wins. In Andar Bahar, a "joker" card is turned face up and you bet on whether the next card of the same value will land on "Andar" (left) or "Bahar" (right) — the rules are simple, which makes it very popular with new players.

In live roulette, a spinning wheel contains numbers 1 through 36 and zero (0). The dealer throws a small ball into the wheel and wherever the ball lands is the result. You can bet on a specific number, odd or even, red or black, or a range of numbers. Payout rates vary depending on the type of bet.

Having the following information ready before contacting support will help resolve your issue faster: your account username, a description of the problem and when it occurred, the transaction ID of the related transaction or the game name, and a screenshot if applicable. Without this information, verification takes longer.

Yes, af99's customer support is active 24 hours a day, 7 days a week. Assistance is available via live chat and email even on holidays or at night. You can reach out at any time according to Bangladesh Standard Time (BST, UTC+6).

Yes. af99's support team provides assistance in Bengali and English both. Bangladeshi players can comfortably describe their issue in their native language. Start the chat in your preferred language and the team will respond in that language.

There are two contact channels at af99: (1) Live chat available on any page of the site — this is the fastest method for immediate assistance; (2) Email — write in detail to [email protected] and attach supporting documents for complex issues. Phone or WhatsApp support is not currently available.

Never. No af99 support agent, representative, or moderator will ever ask you for your OTP, bKash PIN, Nagad PIN, or bank password. If anyone asks for these, know that they are a fraudster. Stop the conversation immediately and report it to our official live chat.

The only official domain of af99 is af99.mom. If you see a site with the same design on any other domain (such as af99-bd.com, af99login.net, etc.), it is fake. Always verify the URL in your browser's address bar, check that HTTPS is active, and avoid clicking unknown links — type the address directly to access the site.

af99 keeps all personal and financial information secure with SSL encryption. This means all data exchanged between your browser and our server is encrypted — third parties cannot read it. Payment information is stored separately in a secure layer and is not sold to third parties.

Take these steps quickly: (1) If you can log in, change your password immediately; (2) contact af99's live chat right away and describe the situation — the support team can temporarily lock the account if needed; (3) check your transaction history and identify any unfamiliar activity.

A strong password should have at least 8 characters and include a mix of uppercase letters, lowercase letters, numbers, and special characters (!, @, #, etc.). Avoid using your own name, date of birth, or simple words. Do not use your af99 password on any other site, and change your password regularly.

No, af99 allows only one account per person. If you attempt to open multiple accounts, both accounts may be closed and any available balance may be forfeited. If you have trouble accessing an old account, contact support instead of opening a new one.