af99's Privacy Policy
Protecting your personal information is our highest priority. af99 ensures your data is collected, used, and protected with complete transparency.
Introduction & Purpose
af99 ("we", "us", or "platform") is a trusted online casino and betting service provider in Bangladesh. When you use our website, certain personal information is stored on our servers. This privacy policy ("policy") has been created to fully inform you about what that information is, why it is collected, how it is used, and under what circumstances it may be shared with third parties.
This policy applies to the af99 website (https://af99.mom) and all associated services. By using our services, you are considered to have given your consent to the terms of this policy. If you disagree with any term of this policy, please refrain from using our services.
1 Information We Collect
Personally Identifiable Information
We may collect the following information for account registration and management purposes:
- Full name and date of birth
- Email address and mobile number
- Address and nationality
- National ID card or passport details (for identity verification)
- Bank account or mobile banking number (for financial transactions)
Usage & Activity Information
Information that is automatically recorded while you use the platform:
- IP address and device type
- Browser and operating system information
- Login and logout times and dates
- Gameplay history and bet amounts
- Deposit and withdrawal transaction records
Cookies & Tracking Information
Our website uses cookies and similar technologies. Information collected through these includes:
- Session information and preference settings
- Page visits and navigation patterns
- Referral sources and marketing campaign tracking
- Performance and analytics data
Communication Information
When you contact our support team, we store:
- Live chat conversation records
- Complete email communication content
- Details of complaints and requests
- Any comments or feedback related to the service
2 Purpose of Information Use
af99 uses your information only for legitimate and necessary purposes. Those purposes are detailed below:
Account Management
Your identifying information is used to create, verify, and securely maintain your account. This includes login security and account recovery.
Financial Transaction Processing
The necessary financial information is used to securely process deposit and withdrawal transactions via bKash, Nagad, Rocket, and bank transfer.
Identity Verification & KYC
Required documents and information are verified to prevent fraud and confirm age (services are available only to users aged 21 and above).
Service Improvement
By analyzing your usage patterns, we continuously improve our platform's game selection, interface, and overall experience.
Customer Support
Our 24/7 support team may access your information to quickly and effectively resolve your requests, complaints, or questions.
Notifications & Communication
Important account updates, promotional information, and service-related notifications are sent via your provided contact details.
3 Information Sharing & Disclosure
af99 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:
Service Provider Partners
Only the necessary information is shared with trusted partners who provide payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical support. These partners operate under strict confidentiality agreements and are obligated not to use the information for any other purpose.
Legal Obligations
We may be legally required to disclose information in response to applicable laws in Bangladesh, court orders, or lawful requests from government authorities. In such cases, we will provide only the minimum amount of information necessary.
Fraud Prevention & Security
Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activities on our platform. This is part of ensuring the safety of all our users.
Business Changes
In the event of a merger, acquisition, or restructuring of af99's business, user information may be transferred to the new ownership. In such circumstances, we will notify you in advance and ensure the terms of this policy remain in effect.
4 Data Protection & Security Measures
af99 adopts industry-standard security measures to protect your information. Our platform uses the following technologies and methods to ensure a safe and reliable environment:
- SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
- Database Encryption: Sensitive information is encrypted when stored.
- Access Control: Only authorized staff may access information for specific, necessary purposes.
- Continuous Monitoring: Our systems are monitored 24/7 to detect suspicious activity.
- Regular Security Audits: Regular audits are conducted to identify vulnerabilities in our systems.
Important Notice
While we take the highest security measures, it is not possible to guarantee that any data transmission over the internet is 100% secure. We therefore ask you to:
- Do not share your password with anyone
- Avoid logging in from public Wi-Fi
- Change your password regularly
- Log out after using your account
5 Cookies Policy
Cookies are small text files stored in your browser. af99 uses the following types of cookies:
Essential Cookies
The website will not function properly without these cookies. They store login sessions, security tokens, and user preferences. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to analyze which pages on the website are visited most, how long users stay, and similar data. This helps us improve our service.
Functionality Cookies
These cookies are used to remember your language preferences, display settings, and game preferences, so you do not need to configure settings each time.
Cookie Controls
You can block or delete cookies at any time by changing your browser settings. However, disabling essential cookies may disrupt some important website functionality. Since cookie management methods vary across browsers, please refer to your browser's help section.
6 Data Retention Period
af99 retains your information for a limited and necessary period. The retention period is determined by the type of information:
- Account Information: Retained while the account is active and for a period after closure as required by applicable law.
- Financial Transaction Records: Retained for the period required in compliance with financial regulations.
- Customer Support Communications: Retained for a limited period for issue resolution and quality assurance.
- Analytical Data: Generally used in anonymized form and may be used in analysis indefinitely.
7 Your Rights
As a user of af99, you have the following rights regarding your own information. Contact our support team to exercise these rights:
Right to Access
You may request to know what information we hold about you. We will provide you with a copy of the stored information.
Right to Rectification
If any of your stored information is incorrect, you may request a correction. Some information can be updated directly from your account settings.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Object to Processing
You may object to your information being used for marketing communications. We will take action immediately upon receiving such a request.
Right to Data Portability
You may request to receive your information in a structured, commonly usable format.
Right to Restrict Processing
In certain circumstances, you may request that the scope of use of your information be restricted, such as during a dispute over the accuracy of the information.
8 Third-Party Services & Links
af99 works with various game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt to deliver gaming services on the platform. These providers may have their own privacy policies. af99 is not responsible for the data practices of these third parties. However, we ensure that partners working with us follow appropriate data protection standards.
Payment gateway service providers on our platform also follow their own policies. You can find details about the privacy policies of bKash, Nagad, and Rocket on their respective platforms.
9 Minor Protection
af99's services are for individuals aged 21 and above only. We do not knowingly collect any information from or provide services to anyone under the age of 21. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.
If a parent or legal guardian believes their child has created an account on af99, please contact us. We will take immediate action.
10 Policy Changes & Updates
af99 reserves the right to change or update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed.
- A notification will be sent to your registered email address.
- A notice of important changes may be displayed when you log in to the platform.
If you continue using af99's services after the updated policy is published, it will be considered your acceptance of the new policy. Therefore, it is recommended that you visit this page regularly.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our data protection team is ready to answer all your questions.
Live Chat Support: Available 24/7 in Bengali and English
Email: [email protected]
For privacy-related requests, mentioning "Privacy Policy Request" in the email subject will help you get a faster response.
Your Privacy Is Our Responsibility
af99 is a safe and reliable platform. SSL encryption and fair play are ensured.
Play safe, trust af99
Your information is fully secure. Join af99 and enjoy the best online casino experience in Bangladesh with complete peace of mind.
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