af99's commitment to responsible gaming
af99 believes that entertainment is truly enjoyable only when it is experienced in a controlled and mindful way — your safety is our highest priority.
Why responsible gaming matters
Online betting and casino gaming is a legitimate form of entertainment — but like any form of entertainment, it is important to enjoy it within limits. On the af99 platform, we want you to always feel happy, safe, and in control.
For a small portion of people, gambling can lead to addiction or financial harm. That is why af99 always encourages every player to set their own spending limits, take breaks, and seek help when needed. Remember: gaming is for entertainment — not a reliable source of income.
On this page you will learn which tools and policies af99 uses to keep you protected, how to stay alert yourself, and where to find help if a problem arises.
To register at af99, you must be at least 21 years old. We verify identity documents when needed to confirm age. Access by minors is strictly prohibited.
af99's protection tools
af99 provides several effective tools to keep your gaming enjoyable. Activate them and play with peace of mind.
Set deposit limits
You can set your own daily, weekly, or monthly maximum deposit amount. Once a limit is set, it cannot be exceeded — this keeps your budget protected.
Time-out option
If you feel you need a break, use the time-out feature on af99. Your account can be temporarily suspended for a set period ranging from 24 hours up to several weeks.
Self-exclusion
If gaming gets out of control, request self-exclusion. This closes your account on a long-term or permanent basis — contact the support team to proceed.
21+ age verification
Only people aged 21 or above can open an account at af99. If you suspect someone else is using your account, notify the support team immediately.
Review your gaming history
You can view your deposit, withdrawal, and betting history in your account at any time. Review your spending patterns regularly — it is an easy way to stay aware.
24/7 support service
For any issue or concern, contact af99 via live chat or email. Our team is always ready to help in both Bengali and English — around the clock, 24 hours a day.
Assess yourself
Ask yourself the questions below. If the answer to one or more is "yes", it may be time to seek professional help.
Warning signs
- Do you repeatedly place bets to try to recover money you have lost?
- Do you need to borrow money or dip into savings to bet?
- Are family members or friends concerned about your gaming habits?
- Do you want to stop gaming but find you cannot hold yourself back?
- Is thinking about gaming affecting your work, studies, or sleep?
- Are you spending more time or money on gaming than you can afford?
If any of the signs above apply to you, do not delay — contact the af99 support team or use the time-out or self-exclusion feature. Seeking help is not a weakness — it is a sign of courage.
How to use the protection tools
Using the safety tools on af99 is straightforward. Follow the steps below.
Log in
Log in to your af99 account and go to account settings.
Choose a limit
From the "Responsible Gaming" option, select a deposit limit or time-out.
Enter amount / duration
Set your preferred limit amount or break duration and confirm.
Contact support
For self-exclusion, submit your request directly via live chat or email.
af99's responsible gaming policy
af99 operates as a safe and trustworthy platform. We believe every player has the right to accurate information and to be protected.
Gaming on our platform is entirely for entertainment. No game or betting outcome is ever guaranteed — always play with money that, if lost, will not affect your daily life.
- Play for entertainment, not in expectation of income
- Set a budget in advance and stick to it
- Do not desperately try to win back money after a loss
- Do not play while under the influence of alcohol or other mental stress
- Take regular breaks and spend time on other forms of entertainment
- Use your account yourself only — do not share it
Need help? We are here
af99's support team is ready to assist in both Bengali and English, 24 hours a day, seven days a week. If you have any concerns about gaming, feel free to reach out — all conversations are completely confidential.
Instant live chat support is available from any page on the site, 24 hours a day.
[email protected] — send any request related to responsible gaming or self-exclusion.
Full support is available in both Bengali and English.
Minor protection and the role of parents
af99 strictly follows a 21+ age policy. Keeping minors safe from online gambling is not only our responsibility — it is the responsibility of every family as well.
If there are young children or teenagers in your home, use password protection on your device and never leave your device unattended while logged in to af99. If you suspect someone is using your account without authorisation, change your password immediately and notify support.
Set a password or PIN on your phone or computer so children cannot gain access.
Always log out of af99 when you are done and avoid saving your password.
Play safely, enjoy with pleasure
Enjoy slots, cricket betting, or live casino on af99 in a responsible gaming environment. If you have any questions, check our FAQ or contact the support team.
For people aged 21 and above only. Play responsibly.